Vemian Host
How it works

Simple for you. Thorough behind the scenes.

Getting started

Three steps, then we're on call.

  1. 01

    Tell us about your place

    A short call or message.

  2. 02

    We walk through it

    Access, supplies, vendors and your spending limit, written down.

  3. 03

    We're on call

    Turnovers, guests and repairs, handled as they happen.

Start with step 1
Sample turnover report

What you receive after a turnover.

Fictional data, real format. Tap through each room.

Turnover report · 1-bed condo, Downtown

Check-out 10:00 · cleaner arrived 10:18 · completed 11:40 · next check-in 16:00

Guest-readySample data
Checklist
24 of 24 complete
Photos
18 submitted
Issues
1 minor, 0 urgent
Owner notified
11:46
  • Linens stripped and replacedPhoto · 10:36
  • Bed made to standardPhoto · 10:42
  • Under-bed and closet checked for left items10:44
  • Surfaces dusted, mirrors cleaned10:48
  • Spare blanket and pillows in closetPhoto · 10:50
  • Blinds and lamps working10:51
Bed made10:42
Closet spares10:50
Third-party costs this turnover: cleaning and restock items, billed separately.Sample, not a real property
Maintenance requests

Every repair follows the same visible path.

Under your spending limit, we fix it. Over it, we ask first. Urgent damage gets stopped right away.

Sample work order

Dishwasher not draining

Reported by the cleaner during a turnover, with a photo of standing water and a short video.

Source
Cleaner, turnover checklist
Priority
Normal (guests can stay; not a safety issue)
Evidence
2 photos, 1 video
You are told
Same day, in the turnover report
When something goes wrong

Five situations. One calm plan.

Every property gets a written plan for the things that go wrong. Tap one to see it.

Water

Leak under the kitchen sink

Found by the cleaner at turnover.

Show the steps
  1. Cleaner closes the shut-off valve, photographs the leak and any water damage.
  2. We notify you and contact a plumber from your vendor list.
  3. If the repair is under your approval limit it is booked; above it, you approve the quote first.
  4. If the next stay is at risk, you decide whether to keep, move, or cancel it.
  5. Repair photos and invoice are added to the property record.
Access

Smart lock fails at check-in

Guest cannot get in.

Show the steps
  1. For co-host clients, we walk the guest through the backup access method in your playbook.
  2. If that fails, we contact a locksmith or your on-call person, depending on what was agreed.
  3. You are told what happened and what it cost.
  4. At the next turnover, the lock battery and keypad are checked and photographed.

Guest communication is part of co-host support for eligible, licensed properties only.

Scheduling

Cleaner cancels a same-day turnover

Guests arrive at 4 pm.

Show the steps
  1. We contact backup cleaners where available.
  2. You get an early heads-up if the check-in time is at risk, with options.
  3. If a later check-in is needed, the guest is told as early as possible (co-host clients).
  4. The cancellation is logged so reliability problems are visible.

Cleaner availability cannot be guaranteed, especially in peak periods.

Damage

Guest damage found after check-out

A broken lamp and a stained rug.

Show the steps
  1. The cleaner photographs the damage before cleaning, with timestamps.
  2. We compare against the previous turnover photos to show the condition before the stay.
  3. We gather replacement or repair estimates.
  4. You receive an organized evidence pack and decide whether to make a claim through the platform. Platform deadlines are short, so this happens the same day where possible.

Claims, refunds, and disputes are the owner's decision and follow the platform's own process. We organize evidence; we do not guarantee any recovery.

Supplies

Missing linens before arrival

Laundry was not returned in time.

Show the steps
  1. The cleaner reports the shortage from the checklist.
  2. We use the spare set noted in your playbook, or arrange a purchase within your approval limit.
  3. You are told what was used and what needs replacing.
  4. Par levels are adjusted so it does not happen twice.

Let's talk about your property.

Tell Michael about your place and he'll get back to you personally.

Talk to Michael Explore services